Table of Contents
Where can I access my license keys?
If you have an active subscription, license keys are automatically emailed to the license owner and must be activated on each computer running Fotoware.
17. August 2026
Table of Contents
Note
Your existing license keys are extended when you renew your agreement.
Automatic agreement fulfillment and the licensing distribution process
What are the implications of automatic fulfillment?
Fulfillment is the automated process through which you receive your license keys via email, either on the start date of your agreement or upon its renewal. These valid license keys are essential for running the latest software releases.
What are the implications of doing a fulfillment?
- With the automatic fulfillment of agreements, you no longer need to manually request license keys. The system will automatically generate and email the required license keys to the license owner upon the agreement's start or renewal.
- As soon as the agreement is fulfilled, the license keys are available via email, eliminating delays. This allows you to quickly activate our software products without waiting for manual processing.
- Since valid license keys are required to run the latest versions of our software, automated fulfillment ensures you always have access to the latest releases, keeping your systems up to date and secure.
- The software you are currently using will continue to function as normal. However, if it needs repair or reactivation, you must activate or renew the license key using our Fotoware command-line license tool.
- The validity of your existing license keys will automatically be extended upon renewal and fulfillment of your agreement for the next period.
- MSI deployment packages of Fotostation that use a volume key must still be updated with the new license key after fulfillment.
How to obtain your license keys
There are four steps in this process, each described below.
- Log in to the Fotoware Customer Portal
- Navigate to the agreement
- Download the software
- Activate the licenses
Log in to the Fotoware Customer Portal
Once you have read the above and understand the implications of automated fulfillment, log in to the Fotoware Customer Portal.
If you do not have an account in the Fotoware Customer Portal, see How to create an account in Customer Portal.
Navigate to the agreement
- Navigate to the Agreements page to display all agreements. For more information about agreement status, see Agreement status.
- If your agreement's fulfillment status is Accepted, this means the license keys are generated. You can also find the valid licenses in the Licenses area, which is helpful if you do not have access to your email.
- Select a license to view more information, including the required license key to activate the software.
What do the different fulfillment statuses mean?
You can track the status of your license keys on the agreements:
Ready: The license keys are ready to be generated by automatic fulfillment.
Pending: The license keys are being generated. This might take a few minutes.
Accepted: The license keys are generated and sent to the license holder.
Failed: The license keys could not be sent to the license holder. Contact Fotoware Support for assistance.
.png)
If you see that your agreement has the Accepted fulfillment status but you have not received an email with license keys, check the Licenses page before contacting Fotoware Support.
What do the different agreement statuses mean?
Awaiting Start: Agreement is not yet active.
Active: Agreement is active, and associated license keys are valid.
Awaiting Fulfillment: Agreement is ready to be fulfilled automatically.
Expired: Agreement has expired, and associated license keys are no longer valid.
Under 30 days left: Agreement will expire in less than 30 days.
Under 7 days left: Agreement will expire in less than 7 days.
Exporting license information to a CSV file
If you have several licenses, it might be practical to export them directly after fulfillment. You receive the licenses by email upon fulfillment, but you may want to store the license information in another system as well.
Select the Download all licenses as CSV link to export a comma-separated file containing all license information for download to the desktop. The table below shows the included fields. This can be used, for instance, to track which machines/users have been assigned to different license keys.
| License | Count | Product | License key | Issued on | Expires | User name | Machine name |
|---|---|---|---|---|---|---|---|
| 1464-0161-1059 | 4 | Fotostation Client 8.0 - Named User License | 15080A-6EEEE1-9EAA2E-BB7553-F21673-D2E7A3 | 07/02/2024 | 9/30/2024 | ||
| 1463-9541-1069 | 25 | Fotoware Pro Users for Fotoware, Staging License | CB086E-E51078-1FD492-1349C0-6BA0D6-50366F | 9/20/2023 | 10/19/2024 | ||
| 1464-0001-1052 | 1 | Fotostation Pro | CB0853-825A7C-ABB783-0929ED-3977C3-DC25FF | 6/25/2024 | 11/2/2024 |
Note
If you purchase new software, remember to export the new license keys.
Download the software
Now, it's time to download your software.
Tip: If you're already running Fotostation, you can use the Auto Update feature to automatically download and install the latest version.
Activate the licenses
New licenses must be activated, while existing licenses must be renewed.
In the case of new licenses, after you receive the license keys and download the software, you need to activate the licenses on each computer with the Fotoware software installed. There are many ways to activate a license. For more information, see Licensing and product activation.
Note: If you have an older version of Fotoware installed on your computer, activate the licenses before installing a new version of Fotoware.
Legacy licenses
Legacy licenses (Fotoware software earlier than version 7.0) are not shown by default. Select Show legacy licenses to expand the list and display these licenses as well.
Expired licenses
By default, expired licenses are not shown. Select Show expired licenses to expand the list and display these licenses.