Contact Us

If you still have questions or prefer to get help directly from an agent, please submit a request.
We’ll get back to you as soon as possible.

Please fill out the contact form below and we will reply as soon as possible.

  1. Fotoware Alto
    • Release Notes
    • End-User Manual
    • Solutions
    • Terminology
    • User Guides
    • API Changelog
  2. Fotoware Veloz
    • Fotoware Veloz releases
    • Managing users and groups
    • Configuring archives
    • Configuring workflows
    • Configuring site behavior
    • Navigating and searching to find your assets
    • Working with your assets
    • Editing asset metadata
    • Uploading files
    • Version Control in Fotoware
    • Albums - Creating and sharing collections
    • Placing assets in a Content Management System (CMS)
    • Working with the Fotoware Pro interface
    • Using the Fotoware plugins
    • Consent management
    • User guide to FotoWeb for iPad (Legacy)
    • Picture conferencing with FotoWeb Screens (Legacy)
    • What's what in Fotoware
    • GDPR
    • Activity Exports
    • Example workflows
  3. Fotostation
    • Getting started with Fotostation
    • Viewing, selecting and sorting files
    • Managing your assets with archives
    • Adding metadata to assets in Fotostation
    • Searching for assets
    • Working with your assets
    • Version Control in Fotostation
    • Automating tasks with Actions
    • Configuring metadata fields and editors
    • Configuring Fotostation
    • Configuring Fotostation for multi-user environments
    • Troubleshooting Fotostation
  4. Fotoware Flow
    • About Flow
    • Getting started
    • Flow dictionary
  5. Fotoware On-premises
    • Fotoware On-premises releases
    • Getting started
    • Index Manager
    • FotoWeb
    • Color Factory
    • Connect
    • Operations Center Guide
  6. Integrations and APIs
    • Fotoware Alto API
    • Fotoware Veloz and On-premises API
  7. Fotoware Mobile
    • User guide for Fotoware Mobile for iPhone and Android
    • User guide to FotoWeb for iPad (Legacy)
    • User guide to FotoWeb for iPhone and Android (Legacy)

Contact Us

If you still have questions or prefer to get help directly from an agent, please submit a request.
We’ll get back to you as soon as possible.

Please fill out the contact form below and we will reply as soon as possible.

Support
  • Fotostation

Troubleshooting Fotostation

Welcome to the troubleshooting section. Find the most popular, highest rated, and recently updated articles at a glance.

  • Clearing Fotostation user preferences

    How to clear Fotostation user preferences if Fotostation behaves erratically.

    02. July 2025
  • Dates before year 100 are unsupported

    Applies to: FotoWare versions 7.0 and 8.0

    31. March 2025
  • Fotostation is newer than my product key allows

    19. April 2026
  • Incompatibility with X-Rite color management profiles

    Applies to: FotoStation versions 7.0 and 8.0

    02. July 2025
  • Installing a previous version of Fotostation

    19. April 2026
  • Moving your copy of Fotostation to another computer

    Learn how to deactivate Fotostation so you can install it on another computer.

    19. May 2026
  • Resetting suppressed dialogs in Fotostation

    How to restore confirmation prompts that you have chosen never to show again.

    13. January 2026
  • Resetting the configuration password in Fotostation

    02. July 2025
  • What to do if Fotostation crashes

    This article describes what you can do if you experience regular crashes in FotoStation.

    02. July 2025
  • Where are configuration files stored in Mac OS?

    This document describes where the configuration files are stored in Fotostation. All folder names refer to the English version of Mac OS X.

    19. April 2026
  • Where are configuration files stored in Windows?

    This document describes where the configuration files are stored in FotoStation. All folder names refer to the English version of Windows.

    19. April 2026

Popular Articles

  1. Setting up Active Directory Federation Services (ADFS)
  2. Setting up SSO with Microsoft Entra ID
  3. Fotoware search expressions reference
  4. Command line activation of Fotoware applications using Fotoware License Tool
  5. Auto-tagging
  6. Metadata: The differences between XMP and IPTC
  7. Where are configuration files stored in Windows?
  8. Fotoware 8.0 release history (archive)
  9. MongoDB disk and memory requirements
eco-lighthouse-miljøfyrtårn

Company

  • About us
  • Resellers
  • Careers
  • Contact us

Help & support

  • Support center
  • Consultancy
  • Tech partners
  • Fotostation
  • System status

Trust Center

  • Legal
  • Security
  • Sustainability & ESG

Locations

Fotoware AS (HQ)
Tollbugata 35
0157 OSLO
Norway
Fotoware Switzerland AG
Brown Boveri Str.7
5400 Baden
Switzerland

Copyright 2026 Fotoware All rights reserved.

  • Terms of service
  • Privacy policy
  • Cookie policy

Knowledge Base Software powered by Helpjuice

Expand