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  1. Fotoware Alto
    • Release Notes
    • End-User Manual
    • Solutions
    • Terminology
    • User Guides
    • API Changelog
  2. Fotoware Veloz
    • Fotoware Veloz releases
    • Managing users and groups
    • Configuring archives
    • Configuring workflows
    • Configuring site behavior
    • Navigating and searching to find your assets
    • Working with your assets
    • Editing asset metadata
    • Uploading files
    • Version Control in Fotoware
    • Albums - Creating and sharing collections
    • Placing assets in a Content Management System (CMS)
    • Working with the Fotoware Pro interface
    • Using the Fotoware plugins
    • Consent management
    • User guide to FotoWeb for iPad (Legacy)
    • Picture conferencing with FotoWeb Screens (Legacy)
    • What's what in Fotoware
    • GDPR
    • Activity Exports
    • Example workflows
  3. Fotostation
    • Getting started with Fotostation
    • Viewing, selecting and sorting files
    • Managing your assets with archives
    • Adding metadata to assets in Fotostation
    • Searching for assets
    • Working with your assets
    • Version Control in Fotostation
    • Automating tasks with Actions
    • Configuring metadata fields and editors
    • Configuring Fotostation
    • Configuring Fotostation for multi-user environments
    • Troubleshooting Fotostation
  4. Fotoware Flow
    • About Flow
    • Getting started
    • Flow dictionary
  5. Fotoware On-premises
    • Fotoware On-premises releases
    • Getting started
    • Index Manager
    • FotoWeb
    • Color Factory
    • Connect
    • Operations Center Guide
  6. Integrations and APIs
    • Fotoware Alto API
    • Fotoware Veloz and On-premises API
  7. Fotoware Mobile
    • User guide for Fotoware Mobile for iPhone and Android
    • User guide to FotoWeb for iPad (Legacy)
    • User guide to FotoWeb for iPhone and Android (Legacy)

Contact Us

If you still have questions or prefer to get help directly from an agent, please submit a request.
We’ll get back to you as soon as possible.

Please fill out the contact form below and we will reply as soon as possible.

Support
  • Fotoware On-premises
  • Getting started

Licensing and product activation (On-premises)

This guide deals with the various options for activating your Fotoware license. If you are not sure which activation method is best for your setup, contact Fotoware.

  • Activating a Fotoware license with a license server

    Learn how to activate a Fotoware client product (Windows or Mac) using a license server rather than online software activation.

    20. April 2026
  • Activating Fotostation for Mac using the Terminal utility

    20. April 2026
  • Activating Fotoware software using the command line in Windows (legacy)

    20. April 2026
  • A Fotoware product asks for activation after an update to a newer version

    What should you do if the software asks for activation after an update, even though your license is already activated?

    20. April 2026
  • Command line activation of Fotoware applications using Fotoware License Tool

    Fotoware License Tool is a command-line utility for activating all applications, supporting scripted deployments and replacing fwappactwiz.

    25. June 2026
  • Deactivating a Fotoware software product

    This topic explains how to deactivate a Fotoware server product.

    20. April 2026
  • FAQ: Licensing and product activation

    Frequently asked questions about Fotoware licenses and product key activation.

    20. April 2026
  • Fixing a broken license (legacy)

    20. April 2026
  • How to back up and restore a license

    20. April 2026
  • How to choose a license server for your Fotoware software

    How to choose a server for Fotoware licensing instead of internet activation.

    20. April 2026
  • How to tell how many users FotoWeb is licensed for?

    20. April 2026
  • License expiry warning

    The topic explains when and why license expiry warnings appear in the Operations Center Status app.

    09. September 2025
  • Manually deleting a license when you cannot deactivate

    13. January 2026
  • Manually installing the FlexNet Activation service using an elevated Windows command prompt

    20. April 2026
  • Newsletter restrictions on role-based email addresses

    Each recipient must have a personal email address; role-based addresses will not receive emails.

    20. April 2026
  • Performing an offline activation (legacy)

    How to perform an offline activation of Fotoware software in environments where the server or client does not have internet access.

    25. June 2026
  • Product key for deployment testing

    02. July 2025
  • Regular activation of a Fotoware software product

    Learn how to activate your Fotoware software after download and install.

    20. April 2026
  • Resetting your license key

    How to reset your license key if you need to reactivate your Fotoware software.

    20. April 2026
  • Server software licensing schemes

    30. April 2025
  • Setting up a Fotoware License Server

    How to install and configure a Fotoware License Server and license certificate when internet activation isn’t possible.

    20. April 2026
  • Subscription licensing agreement

    20. April 2026
  • Troubleshooting: Activation fails with "Error 50040/0"

    20. April 2026
  • Troubleshooting: Common activation errors

    20. April 2026
  • Using a Fotoware license file

    19. November 2025
  • What to do if offline activation fails?

    If offline product activation fails, these tips may help you solve the problem.

    25. June 2026
  • How to find the MAC address of your chosen license server

    After selecting a server, Fotoware needs its MAC address to generate license files—here’s how to find it.

    20. April 2026
  • Scheduling automatic updates of users in a license server .opt file

    20. April 2026
Setting up a Fotoware License Server

  1. License server log says "Unsupported"
  2. Clients fail to check out a license from the license server
Where can I access my license keys?

  1. Where can I access my license keys?
  2. Can I change the email address associated with my Fotoware account?
  3. Can I change my email address after registering with Fotoware?
  4. Inviting other users to manage an agreement
  5. Where can I find my licenses?

Popular Articles

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  6. Metadata: The differences between XMP and IPTC
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